BlueBolt Recruitment

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Technical Support Engineer

Kent - £27,000-£30,000

A leading manufacturer of fire detection products is seeking a Technical Support Engineer for its site in Kent.

Role Purpose:

To work with customers to provide technical support and training on the installation and commissioning of products, ensuring that this is done to the highest possible standard.

What you’ll be doing:

• Providing technical support to all customers via telephone and email as well as site visits (when required) ensuring a prompt and accurate resolution.
• Providing detailed product training to all customers and staff, ensuring delegates demonstrate a full and accurate understanding of the products.
• Ensuring accurate recording of all technical issues within the company SAP system in order to assist the monitoring of customer satisfaction.
• Supporting the sales department on any technical matters during customer meetings, seminars, exhibitions etc.
• Maintaining an optimal level of customer satisfaction and frontline support whilst identifying specific customer needs.
• Expanding and maintaining knowledge of competitor products, updating the business of any new developments or technologies being used.
• Ensuring that all customer complaints are handled in line with the company complaints procedure and any unresolved issues are escalated to the line manager.
• Ensuring the accuracy of all sales and technical documentation is maintained whilst liaising with relevant departments for any and all updates.
• Creating written reports, following a site visit, ensuring that the cause as well as the solution are fully logged
• Maintaining and developing training material for use both internally and externally
• Logging technical service calls on company SAP system
• Performing any other duties when required in order to support the business and ensure continued growth.

Qualifications:

• Essential: 5 GCSE’s (or Equivalent) including English and Maths
• Desirable: FIA Training Certificates, HNC in Mechanical or Electrical Engineering

Experience:

• Essential: Previous experience working in the fire alarm industry and experience of fire detection systems
• Desirable: Experience in installing and/or commissioning of fire alarms and emergency lighting, a sound understanding of system design codes



key words: mechanical engineer mechanical engineering fire prevention engineer fire detection engineer fire engineer fire design engineer sprinkler engineer sprinkler design engineer alarm engineer service engineer

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