BlueBolt Recruitment

call us 01227 656880   email us jobs@blueboltrecruitment.co.uk

Technical Support Engineer

Kent - £27,000-£30,000

A leading manufacturer of fire detection products is seeking a Technical Support Engineer for its site in Kent.

Role Purpose:

To work with customers to provide technical support and training on the installation and commissioning of products, ensuring that this is done to the highest possible standard.

What you’ll be doing:

• Providing technical support to all customers via telephone and email as well as site visits (when required) ensuring a prompt and accurate resolution.
• Providing detailed product training to all customers and staff, ensuring delegates demonstrate a full and accurate understanding of the products.
• Ensuring accurate recording of all technical issues within the company SAP system in order to assist the monitoring of customer satisfaction.
• Supporting the sales department on any technical matters during customer meetings, seminars, exhibitions etc.
• Maintaining an optimal level of customer satisfaction and frontline support whilst identifying specific customer needs.
• Expanding and maintaining knowledge of competitor products, updating the business of any new developments or technologies being used.
• Ensuring that all customer complaints are handled in line with the company complaints procedure and any unresolved issues are escalated to the line manager.
• Ensuring the accuracy of all sales and technical documentation is maintained whilst liaising with relevant departments for any and all updates.
• Creating written reports, following a site visit, ensuring that the cause as well as the solution are fully logged
• Maintaining and developing training material for use both internally and externally
• Logging technical service calls on company SAP system
• Performing any other duties when required in order to support the business and ensure continued growth.

Qualifications:

• Essential: 5 GCSE’s (or Equivalent) including English and Maths
• Desirable: FIA Training Certificates, HNC in Mechanical or Electrical Engineering

Experience:

• Essential: Previous experience working in the fire alarm industry and experience of fire detection systems
• Desirable: Experience in installing and/or commissioning of fire alarms and emergency lighting, a sound understanding of system design codes



key words: mechanical engineer mechanical engineering fire prevention engineer fire detection engineer fire engineer fire design engineer sprinkler engineer sprinkler design engineer alarm engineer service engineer

Apply for this job

Latest Jobs

Production Engineer
Middlesex / Salary £30,000-£40,000
Production Engineer
Bristol / Salary TBC
Production Manager
Kent / Salary £50,000
Field Service Engineer
Berkshire / Salary £25,000-£32,000
Tooling Design Engineer
Slough / Salary £32,000
Autocad Technician
Hertfordshire / Salary £22,000-£28,0000
Technical Sales Manager
Lancashire / Salary TBC
Accounts Assistant
Hertfordshire / Salary £22,000-£25,000
Project Administration Manager
Hertfordshire / Salary £25,000-£30,0002
Electronics Engineer
Hertfordshire / Salary £25,000-£30,000
Autocad Technician
Hertfordshire / Salary £20,000-£28,000
Software Engineer
Lancashire / Salary £25,000-£34,000
Design Engineer
Buckinghamshire / Salary £30,000-£40,000
Application Engineer
Hertfordshire / Salary £25,000-£35,000
Process Development Chemist or Chemical Engineer
Borehamwood / Salary £25,000-£30,000
Temporary HR Advisor
Buckinghamshire / Salary TBC
Production Manager
West Sussex / Salary £35,000-£40,000
Field Service Engineer
Lancashire / Salary £32,000-£35,000
Technical Sales Representative
Buckinghamshire / Salary £20,000-£30,000 + car
Life Science Scientist
Cambridgeshire / Salary £33,000-£35,000
Technical Assistant
Cambridgeshire / Salary £24,000 - £29,000
Robotics Service Engineer
Staffordshire / Salary circa £30,000 + car
Mechanical Assembly and Design Technician
Hertfordshire / Salary £23,000-£28,000
Area Sales Manager
Home and Field Based / Salary £35,250 + commission