BlueBolt Recruitment

call us 01227 656880   email us

Technical Support Engineer

Kent - £27,000-£30,000

A leading manufacturer of fire detection products is seeking a Technical Support Engineer for its site in Kent.

Role Purpose:

To work with customers to provide technical support and training on the installation and commissioning of products, ensuring that this is done to the highest possible standard.

What you’ll be doing:

• Providing technical support to all customers via telephone and email as well as site visits (when required) ensuring a prompt and accurate resolution.
• Providing detailed product training to all customers and staff, ensuring delegates demonstrate a full and accurate understanding of the products.
• Ensuring accurate recording of all technical issues within the company SAP system in order to assist the monitoring of customer satisfaction.
• Supporting the sales department on any technical matters during customer meetings, seminars, exhibitions etc.
• Maintaining an optimal level of customer satisfaction and frontline support whilst identifying specific customer needs.
• Expanding and maintaining knowledge of competitor products, updating the business of any new developments or technologies being used.
• Ensuring that all customer complaints are handled in line with the company complaints procedure and any unresolved issues are escalated to the line manager.
• Ensuring the accuracy of all sales and technical documentation is maintained whilst liaising with relevant departments for any and all updates.
• Creating written reports, following a site visit, ensuring that the cause as well as the solution are fully logged
• Maintaining and developing training material for use both internally and externally
• Logging technical service calls on company SAP system
• Performing any other duties when required in order to support the business and ensure continued growth.


• Essential: 5 GCSE’s (or Equivalent) including English and Maths
• Desirable: FIA Training Certificates, HNC in Mechanical or Electrical Engineering


• Essential: Previous experience working in the fire alarm industry and experience of fire detection systems
• Desirable: Experience in installing and/or commissioning of fire alarms and emergency lighting, a sound understanding of system design codes

key words: mechanical engineer mechanical engineering fire prevention engineer fire detection engineer fire engineer fire design engineer sprinkler engineer sprinkler design engineer alarm engineer service engineer

Apply for this job

Latest Jobs

Logistics & Operations Coordinator
Norwich / Salary £23,000-£25,000
Engineering Technician
Salisbury / Salary TBC
Production/Project Engineer
Wiltshire / Salary TBC
Development Engineer
Wiltshire / Salary TBC
Instrument & Test Supervisor
Wiltshire / Salary TBC
Sales Manager
Surrey / Salary TBC
Software Engineer
Hampshire / Salary circa £35,000
Graduate FEA Engineer
Gloucester / Salary TBC
Senior FEA Project Engineer
Gloucester / Salary TBC
Production Technician
Kent / Rate TBC
Senior Mechanical Design Engineer
Margate / Salary TBC
Electrical Maintenance Engineer
Nottingham / Salary circa £26,700
Electro Mechanical Fitter
Kent / Salary £22,000-£26,000
Installation Engineer
Middlesex / Salary £25,000-£40,000
International Sales Specialist
Kent / Salary £30,000-£35,000
Sales Administrator
Edenbridge / Salary £25,000-£32,000
Technical Sales Engineer
Northamptonshire / Salary £35,000-£45,000
Production Assistant
Middlesex / Salary £17,000-£21,000
Manufacturing Engineer
Wiltshire / Salary up to £30,000
Field Service Engineer
Essex / £25,000-£35,000
Lift Project & Survey Engineer (Home and Field Based)
Home Based / Salary £27,000-£30,000
Production Engineer
West Sussex / Salary £36,000-£40,000
Device Physics Scientist
Cambridgeshire / Salary £33,000-£35,000